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Four Resets that
Solve most Problems
Browse the library
Force restart
Press Volume Up, then Volume Down, then hold the Side button until the logo appears.
Update your software
A lot of bugs are already fixed in the latest update — install it over stable Wi-Fi while charging.
Check the charger
Swap the cable, adapter and outlet, and clear any lint or debris from the charging port.
Reset the network
Toggle Airplane Mode, restart the device, then power-cycle your router if it's a connection issue.
Popular Device Problems
Browse common symptoms users face and find the right guide to fix your device fast.
Device won't turn on
Device not responding or powering on? Check common power and hardware issues.
Black screen
Screen stays black even when the device appears to be running? Try these fixes.
Stuck on boot logo
Device gets stuck on the startup logo? Follow these steps to get it running again.
Boot loop
Device keeps restarting without fully starting? Find simple ways to fix boot loops.
Frozen screen
Screen is completely frozen or unresponsive? Try these quick troubleshooting steps.
Touch screen not working
Touch is delayed, unresponsive, or working incorrectly? Find the right solution.
Battery draining fast
Battery running out too quickly? Learn what may be causing the drain and how to fix it.
Battery not charging
Device won't charge or charging stops unexpectedly? Check these common solutions.
Charging port issues
Charging is slow, inconsistent, or not working? Troubleshoot common port problems.
Overheating
Device getting unusually hot? Find common causes and safe ways to reduce overheating.
Camera not working
Camera won't open, focus, or capture photos properly? Try these simple fixes.
Face unlock not working
Face recognition isn't working correctly? Check setup, lighting, and device settings.
Pick your Device, Get the Right Guide
Account, passcode, backup and service help — tuned to how each device actually works.
iPhone
Account lockouts, forgotten passcodes and backup help.
- Apple Account locked or disabled
- Disabled iPhone / forgotten passcode
- Back up with iCloud or a computer
Mac
Password resets, macOS reinstalls and backups.
- Forgotten Apple Account password
- Reinstall macOS via Recovery
- Back up with Time Machine
iPhone
Account lockouts, forgotten passcodes and backup help.
- Apple Account locked or disabled
- Disabled iPad / forgotten passcode
- Identify your iPad model
- Back up with iCloud or a computer
Apple Watch
Coverage checks, certified service and starting a repair.
- Check coverage in My Support
- Certified repair options
- Start a repair
AirPods
Locate missing AirPods or get a replacement.
- Find with Find My
- Order a replacement AirPod